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Question: How often do I need my cock checked? Answer: Cocks are checked regularly to ensure that they are operating correctly (ie. The water can be turned off and on). The frequency of these checks depends on staff availability. If the cock is not working correctly, we may mark it (by painting the cock blue) and create a work order for repair.

Question: Will it hurt? Answer: We do not usually charge for cock repair on a property with an existing meter. Cock repairs in new properties that are under construction, or on commercial service lines are usually the customer's responsibility. Our rules and regulations do allow us to charge customers for expenses incurred when repairing cocks that are damaged or obstructed by the customer. Repairs to the service line itself are also usually the customer's responsibility.

Question: How many people are required to check my cock? Answer: We only require one person to check the cock. The cock itself is a telescopic cast-iron tube with a stainless steel rod inside. This rod is kinky to ensure that it remains in the center of the tube, as it is positioned directly above the valve, and turns the valve on and off. The service representative has a long key which is inserted into the cock in order to turn the steel rod.

Question: Am I the only one with a cock problem? Answer: There are various types of cock problems found every day.

Question: What if there's a bush in the way? Answer: According to our rules and regulations, the cock should be accessible at all times. The customer is responsible to provide access if it is blocked by objects (such as a deck or other construction). Otherwise if it is landscape-related we will usually expose the cock.

Question: Do I only need one ho' for my cock? Or will the work require multiple pieces of earthmoving equipment? Answer: As you can see from previous answers, it depends on what the obstacles are for the cock repair.

Question: Can my cock get dirty? Should I have it cleaned? Answer: The cock itself can become filled with dirt if the cock cap is removed, however since it is not directly attached to the water line, this dirt does not go into the water system. We do blow the cock out in a case like this to ensure that it is working correctly.

Question: Is it bad to have my cock buried all this time? Answer: The service line which provides water to the building must be buried in order to be protected from freezing temperatures. Since the cock provides access to the valve for this line, it must be buried as well, but also accessible from ground level.

Question: Should I invite my friends and relatives to my house while my cock is exposed? Answer: Exposing your cock for repair should not pose a safety hazard. But, if the service line itself is exposed for repairs you could potentially have contamination in your lines depending on the work that is to be done. As for the trench itself, the contractor who is involved should have proper safety measures in place.